Policies, Shipping and Terms
We
have a NO MINIMUM Order Policy!
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Shopping Cart Error? Do you get this error, when you add to the Shopping Cart:
Form Input Problem, Please Read
Your form input was not accepted by the server for the following
reason:
The item added to the shopping cart violated the security on
this web site and was not added to prevent fraud.
If you are the operator of this web site, please see product
support documents and technical articles in the support section
of the CartIt web site for further information.
Articles to See: 220
Please go to browser address bar and enter www.thevirtualtouch.com We have an upgraded Security Certificate and bringing up the website in any other way, like thevirtualtouch.com - without the www, will let you see the site but not let you add to the shopping cart. If you are still having problems - WE WANT TO KNOW!
SALES TAX No Sales Tax if ordering outside the state of South Carolina. We also do not charge Sales Tax to South Carolina Residents who have a valid Non Taxable Transaction Certificate, on file with us.
SHIPPING and Handling For orders within the US, we normally Ship by Priority Mail with
a Delivery Confirmation - ( 3 to
5 Day Delivery ).
Most orders average under $ 5.85!. This is definitely cheaper than UPS or Fed-Ex.
Our aim is to try and save you every
penny on shipping. We
can also
ship by UPS, Fed-Ex,
upon request.
SHIPPING OUT OF THE US We normally use First Class Mail, which is the cheapest. For small orders, it costs about $5.00 to $ 8.50 and for larger orders and it generally costs about $ 20.00, up to one pound, and we pay for the Insurance. We mail the invoices separate from the order. Sorry, we do not ship to East or West Africa.
ORDERS We normally fill and ship orders by the next day or the following day, to the latest, providing we have everything in stock. We may hold your order or partial ship your order, since we are only 2 to 3 days away from most of our suppliers and manufacturers. Backorders are shipped by First Class Mail, at No Additional Shipping Costs to You. We prefer all orders go through the website, to avoid any misunderstandings, however, we do take phone orders from 9 am to 5 pm Monday through Saturday (Eastern Time). We also accept orders by email to sales@thevirtualtouch.com , mail-in orders and faxed orders:
No Problem! We stand behind our products and if you receive merchandize that is defective, call or email us, and we will give you a RA# (Return Authorization Number), which you must write on your return package. This expires 3 days after delivery, so please inspect the goods. Returns mailed 3 days after receipt, will be subject to a 50% replacement/restocking fee and shipping charges, where applicable. For merchandize that is damaged in transit, you pay the return First Class shipping (Aprox $1.50 ) and we will replace and ship the product at no cost to you. If you are not satisfied with your purchase, do not kick yourself! You have 3 days after receiving your package, to mail it back for a full refund, minus the shipping fee and damaged items.
We may have various items on sale, at any given time, however, when you add the item to the Shopping Cart, the regular price will show up. DO NOT PANIC! We did not want to make any temporary changes to the shopping cart.Your order will be discounted before we ship it out, since we do not charge your credit card immediately when you place an order. Catalog We apologize, however, at this time we do not have a paper catalog.
We are still in the process of getting all our products on the website,
and that is our number one priority. We still have tons of products
still waiting to go up.
Shopping Cart Security Notice HTTPS in address bar when you check out? You are safe!. We prefer to keep our customer information as close to us as possible, due to all those security threats out there. For added security, we have now have a separate Security Certificate with www.networksoulutions.com 877-228-1023 under www.thevirtualtouch.com.
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The Virtual Touch Inc. |