PAYMENT POLICY:
We accept Visa, MasterCard, Discover,
American Express, PayPal, Cashiers
Checks, Moneyorders and Western Union. For all
of you that want to pay directly by PayPal, our PayPal account is riz@thevirtualtouch.com.
If you do not want to enter your Credit Card
information online - it's ok - just place your order online and
pick the payment option "Credit Card by Phone" and we will call
you one your order is ready to ship.
SALES TAX
No Sales Tax if ordering outside the state of
South Carolina. We also
do not charge Sales Tax to South Carolina Residents who have a valid
Non Taxable Transaction Certificate, on file with us.
SHIPPING and Handling
For orders within the US, we normally Ship by Priority Mail with a Delivery
Confirmation - ( 3 to 5 Day Delivery ). Most orders average about $ 5.85. Orders
under $10.00 will be charged $2.50 for Standard Postal Shipping.
You can upgrade this shipping to Priority Mail for an additional
cost - contact us. Our aim is to try and save you every
penny on shipping. We can also ship by UPS, Fed-Ex, upon request. Remember, orders
over $200.00 excluding shipping, gets FREE SHIPPING!! - USA ONLY!
Want it NEXT DAY, just call us at 843-832-5735, before 2pm Eastern Time, or email
us, and we will be happy to make your order a priority. No matter what shipping costs
appear on your order, if we can save you ANYTHING - we WILL!
SHIPPING OUT OF THE US
We ship to all
international destinations that the US Postal Service delivers.
When you place an order - the shipping costs shown on your invoice
is for shipping in the USA Only. So, once your order is
filled, we will email you with the shipping options with costs.
Sorry, we do not ship to
East or West Africa.
ORDERS
We normally fill and ship orders
by the next day or the
following day, to the
latest, providing we have everything in stock. We may hold your
order or partial ship your order, since we are only 2
to 3 days away
from most of our suppliers and manufacturers. Backorders are shipped
by First Class Mail, at No Additional Shipping Costs
to You. Your email address will automatically be added to our
monthly specials list which you can opt out at any time.
We prefer all orders go through the website to avoid any misunderstandings,
however, we do take phone orders from 9 am to 3 pm Monday through
Friday (Eastern Time). We also
accept orders by email to sales@thevirtualtouch.com , mail-in orders
and faxed orders:
The Virtual Touch Inc.
109 Young Dr
Summerville, SC 29483
Phone: 843.832.5735
Returns, Replacements and Refunds...
If you are not satisfied with your purchase, do not kick yourself!
You have 3 days after receiving your package, to mail it back
for a full refund, minus the shipping fee and
damaged items. We will replace any items that are returned for a
defect, for the same items unless the original item is
out of stock or discontinued. We stand behind our products and if you receive
merchandise that is defective or broken in transit, call or email us within 3 days of
receiving your package and we will issue you a RA# (Return Authorization Number),
which you must write on your return package. So please - inspect the goods
received. You will have 10 days to return the items before the
Return Authorization expires.
Returns mailed late or without a Return Authorization # will be
subject to a 50% replacement / restocking fee and shipping charges,
where applicable.
Items on Sale
We may have various items on sale, at any given time, however,
when you add the item to the Shopping Cart, the regular price will
show up. DO NOT PANIC! We did not want to make any temporary changes
to the shopping cart. Your order will be
discounted before we ship it out, since we do not
charge your credit card immediately when you place an order.
Catalog
We apologize, however, at this time we do not have a paper catalog.
We are still in the process of getting all our products on the website,
and that is our number one priority. We still have tons of products
still waiting to go up.
We hope you enjoy the website and yes, those of you who are hard
to please, we want you to know that we also listen to all our customers
needs, so if you have a comment or complaint, send us an email at
customer@thevirtualtouch.com
Accessible Items
These are items
that we do not normally carry in stock but we can special order it
for you. We will ask for your Credit Card information and charge
$
1.00 - which will be applied to your order upon shipment. If you
cancel the special order, after it has been received and packed, you
will be charged a 20% restocking fee, since we have to pay the same
to our manufacturers/distributors.
Shopping Cart Security
Notice
HTTPS in address bar when you check out? You are safe!. Also, always
look for a LOCK on the bottom right of your screen - no matter what
website you are purchasing from. We prefer to keep our customer information as
close to us as possible, due to all those security threats out there.
Public Policy
We
do not discriminate
based on race, sex, nationality, however, we do reserve the
right to refuse service.
